Caixin
Caixin Global – Latest China News & Headlines

Home >

ABOUT US

CX Tech is Caixin Global's real-time tech news portal, featuring 24-hour news, short-form analysis, and roundups from business and tech media in China.

LATEST
Shanghai-Based Robot Developer Closes $46 Million Funding Round
Trending in China: Top Broadcast Exec Questions if Esports Are Really a Sport – Cue Heated Debate
Chinese Video Streamer iQiyi Targets U.S. Market With Animation on Nickelodeon
Chinese Majority Owned Lotus Announce EV Sports Car Venture With Renault’s Alpine
Chinese New Film Materials Maker HIUV on Track to Raise $227m in STAR Market IPO
Jordan Slam Dunks on Copycat Chinese Sportswear Brand Forcing Them to Change Their Name
Trending in China: Will ‘Chinese Baijiu’ Name Change Propel It To Global Dominance?
EHang Pioneers Self-Flying Drones for Tourists in Greater Bay Area City
TCL Squashes Rumours it is Withdrawing From North America Amid Empty Shelves
Chinese PE Fund Manager CICC Capital Secures $649m Second Close of Biomedicine Fund
WeRide Receives $310 Million as Beijing Opens Highways to Autonomous Car Tests
China’s Orchid Asia Leads Funding in Delivery Platform Fantuan, Edtech Startup Ivydad
U.S.-Listed Video Streamer Bilibili Files for Secondary Listing in Hong Kong, CNBC Reports
Dining Delivery Pay Dispute Leads Man to Set Himself on Fire
PayPal Becomes First Foreign Company to Offer Digital Payments in China
Tesla Rival Xpeng Motors Into New Year Fueled By New Credit Line
China’s Smartphone Shipments Fall Nearly 13% in December Amid Virus Flare-Up
Trending in China: Weibo Fails to See the ‘Funny Side’ of Sexual Harassment
Luxury Retailer Secoo Looks to Join Exodus of Chinese Companies from U.S. Stock Exchanges
Chinese Biotech Firm VISEN Raises $150m Led by Sequoia Capital China
Trending in China: Are Elderly ‘Collateral Damage’ in Increasing Technological Cashless World?

Carol Yuan / Nov 25, 2020 06:16 PM / Trending Stories

What’s trending?

The hashtag #Are the elderly marginalized by technology# is trending on Chinese social media, and the General Office of the State Council is seeking solutions.

What’s the story?

Two recent news items raised public concerns over the issue of old people using the latest technology. An old man from Hubei province went to pay for his medical insurance in person only to be told by staff that they do not accept cash.

In another incident of technology seeming to work against old people a 94-year-old man was carried into the office by his relatives so that his face could be scanned as required to activate certain functions of his social security card.

After videos of these two incidents went viral on social media, the General Office of the State Council reminded both institutions and individuals that they cannot refuse cash; scanning the pandemic-era “health QR code” must not be the only way to enter a building; and hospitals must retain a proportion of on-site appointments as well as a human-to-human service window.

Some local departments have taken measures to solve what is increasingly being viewed as a technological divide, for example, Putian No.1 Hospital in Fujian province, set up a staffed channel for those without smartphones or health QR codes so that they could enter the hospital.

What are people saying online?

Referring to the Hubei cash case, one social media user felt that top down regulations had resulted in “formalism” (形式主义). “The department hasn’t considered the consequence of their rules, and then expects a grassroots officer to carry out orders. Without authorization how can they be expected to be flexible.” And one person said, “It’s ironic that the backdrop of the [Hubei] video is the phrase, “to serve the people.”

Some people offered possible reasons why service windows may refuse cash. “Many organizations stipulate that cash is not accepted, because of counterfeit banknotes and rebates. If cash is received, it will cause a lot of trouble for the grassroots staff,” another popular comment read.

Social media users applaud local policies introduced in response. “It’s not just the elderly. Sometimes young people can’t use smartphones in special circumstances. Such a policy should be widely implemented for everyone’s convenience,” read one comment.

Related: Lawson Tests Next Step of Convenience Store Evolution in China 


Share this article
Open WeChat and scan the QR code