Why Are Hongkongers Seeking Medical Treatment in the Mainland? (AI Translation)
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文|财新周刊 文思敏(发自香港),陈怡莹(实习)(发自北京)
By Caixin Weekly's Wen Simin (Reporting from Hong Kong), Chen Yiying (Intern, Reporting from Beijing)
从莲塘口岸过关后右转走三分钟,香港市民就可以坐上深圳市罗湖区中医院为港人跨境就医增设的免费接驳车,走进中医院的大门,还有粤语导诊专员为港人提供服务,就连医院的支付系统也支持Visa、Mastercard等国际信用卡付款。
After crossing the Liantang Port and turning right to walk for three minutes, Hong Kong residents can board a free shuttle bus provided by Shenzhen's Luohu District Chinese Medicine Hospital, dedicated to facilitating cross-border medical services for Hong Kongers. Upon arrival at the hospital, Cantonese-speaking guides are available to assist, and the hospital's payment system supports international credit cards such as Visa and Mastercard.
让港人“宾至如归”的不仅仅是罗湖区中医院,打开社交平台,许多医院自制的繁体字跨境交通指南、粤语的导诊宣传片铺天盖地,再加上香港本地“网红”的亲身体验,让港人的北上之旅从早前的零售餐饮,进一步拓展到“看病就医”。
It’s not just the Luohu District Traditional Chinese Medicine Hospital that’s making Hong Kong residents feel at home. Opening up social media platforms reveals a flood of hospital-made traditional Chinese character cross-border transportation guides and Cantonese medical guidance videos. Coupled with the personal experiences of local Hong Kong "internet celebrities," the journey north for Hong Kong residents has expanded from mere retail and dining to now include seeking medical care.
如今,在深圳的医疗机构,无论是偏向消费医疗的医美、体检,还是牙科、眼科、中医等各项专科,都能看到背着双肩包、穿着运动鞋的香港人。
Today, in Shenzhen's medical institutions, whether it is consumer-oriented healthcare like medical aesthetics and physical examinations, or specialties such as dentistry, ophthalmology, and traditional Chinese medicine, one can see Hong Kong residents carrying backpacks and wearing sneakers.

- DIGEST HUB
- Hong Kong residents increasingly seek medical treatment in Shenzhen for convenience and affordability, including non-urgent outpatient services and complex surgeries.
- University of Hong Kong-Shenzhen Hospital saw 138,000 visits from Hong Kong patients in a year, with over 40,000 outpatient visits in Q1 2023 alone.
- Policy measures, including medical insurance and elderly healthcare vouchers, support cross-border medical access, alleviating some pressure on Hong Kong's healthcare system.
Hong Kong residents are increasingly crossing into Shenzhen for medical services, aided by services like free shuttle buses and Cantonese-speaking guides provided by Shenzhen's Luohu District Chinese Medicine Hospital [para. 1]. Various social media platforms and local Hong Kong influencers share their positive experiences, expanding the journey to Shenzhen beyond shopping and dining to include medical services [para. 2][para. 3]. Medical services in Shenzhen cater to a variety of needs from dental and ophthalmologic care to traditional Chinese medicine, attracting many Hong Kongers [para. 4].
The University of Hong Kong-Shenzhen Hospital (HKU-SZ Hospital), established in collaboration between Shenzhen and Hong Kong, is immensely popular among Hong Kong residents. In the year from February 2022 to February 2023, it saw 138,000 visits from Hong Kong residents holding the Home Return Permit; this included 135,000 outpatient visits, which accelerated in the first quarter of this year to over 40,000 visits [para. 5][para. 6].
Despite Hong Kong's healthcare system being one of the best globally, ranked based on life expectancy, many residents opt for cross-border medical services due to quicker access and perceived administrative efficiency in Shenzhen hospitals [para. 7][para. 8][para. 9]. A case in point is Sun Qi, a student who swiftly sought treatment in Shenzhen after suspecting a serious health issue, underscoring the logistical hurdles in Hong Kong's healthcare system [para. 10][para. 11][para. 12].
Sun Qi's experience, involving immediate admission and advanced diagnostic procedures, highlights why some Hong Kongers prefer Shenzhen's approach to emergent and complex medical issues [para. 13][para. 14][para. 15]. Nonetheless, most cross-border medical visits are for non-emergency outpatient services; the HKU-SZ Hospital reported over 40,000 outpatient visits from Hong Kong residents in the first quarter of this year, in contrast to fewer emergency visits and admissions [para. 16][para. 17]. General practice departments handle many chronic diseases, such as diabetes and hypertension, which draw a considerable number of Hong Kong patients [para. 18][para. 19].
Hong Kong's healthcare system, although excellent, is strained by overburdened general outpatient clinics and the difficulty in securing appointments. In contrast, mainland hospitals offer same-day consultation and prescription services, albeit with different types of medications [para. 20][para. 21]. Private hospitals in Shenzhen have also seen a surge in Hong Kong patients, with Shenzhen United Family Hospital reporting an increase from 1% to 20% of its patients being from Hong Kong recently [para. 22][para. 23][para. 24].
Henry Xiao, an executive at Shenzhen United Family Hospital, notes three categories of Hong Kong patients: those crossing for non-urgent medical needs, former residents familiar with mainland medical practices, and those living or working long-term in mainland cities [para. 25][para. 26].
Medical services in Shenzhen are seen as more affordable, especially for non-urgent procedures and traditional Chinese medicine, compared to Hong Kong [para. 27][para. 28][para. 29]. The boom in cross-border medical treatment is driven by several factors, including cost-effectiveness, efficient service, and the broader range of treatments available [para. 30][para. 31]. For instance, patients traveling to Shenzhen for dental care and other routine surgeries find significant cost savings compared to private services in Hong Kong [para. 32][para. 33][para. 34].
While some Hong Kong residents continue to believe in the superiority of their local medical standards, others are lured by the cost savings and efficiency of mainland hospitals, particularly for routine and non-emergency treatments [para. 35][para. 36][para. 37]. Despite the affordances of the public healthcare system in Hong Kong, the high demand often results in longer wait times [para. 38][para. 39].
Overall, the integration of medical resources across borders, supported by public policies including the Hong Kong Elderly Healthcare Voucher Scheme and potential expansion of service availability in the Greater Bay Area, suggests a growing interdependence in healthcare provisions between Hong Kong and mainland China [para. 40][para. 41][para. 42][para. 43].
- University of Hong Kong Shenzhen Hospital
香港大学深圳医院 - The University of Hong Kong Shenzhen Hospital, as the first public tertiary hospital in mainland China to collaborate with Hong Kong, is a top choice for Hong Kong residents seeking medical care in Shenzhen. Following the rise in cross-border medical visits, its dental and Chinese medicine departments have become particularly popular. From February 2023 to February 2024, the hospital received 138,000 Hong Kong patients, with outpatient visits reaching 135,000.
- United Family Healthcare Shenzhen
深圳和睦家 - United Family Healthcare Shenzhen has seen a significant increase in the number of Hong Kong patients. Starting from around 1% in early 2023, Hong Kong patients now constitute 20% of its clientele. The hospital's patient base has grown rapidly, and procedures like health checkups and gastrointestinal endoscopies are particularly popular among Hong Kong residents.
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