Caixin
Caixin Global – Latest China News & Headlines

Home >

TRENDING
Forget About 5G, China Says. We’re Already Developing 6G
Alibaba Sued by Home Appliance Maker Over E-Commerce Marketing
WeChat Pay Eyes Foreign Visitors in Race with Alipay
LATEST
Xiaomi Maintains Lead in India Handset Market, but Chinese Rivals Pose Growing Threat
China to Launch Mobile Number Portability Program on Dec. 1
China’s Pork Prices Rose 101% Year-on-Year in October
In Depth: Is the Sharing Economy Bubble Bursting?
After Double 11 Smashes Shopping Records, What Next for China’s E-Commerce Giants?
China ‘Confident’ That Brazil Will Let Huawei Build Its 5G Mobile Network
Gree to Invest $290 Million in Another Chipmaker
China Raises Annual Rare Earths Quotas at Least 10%
Update: Alibaba’s ‘Double 11’ Shopping Gala Reaches New High as Hong Kong IPO Looms
‘Double 11’ Spending Boom Comes at Environmental Cost, Study Warns
Tencent’s Pony Ma Gallops Back Onto List of World’s Best-Performing CEOs
Two More Chinese Firms Downsize U.S. IPOs as Investor Interest Cools
The Sinister Side to China’s Most Successful Rural High School
Bank Regulator Denies Sweeping Plan to Merge of Troubled Small and Midsized Banks
Tencent Eyes U.S. Gamers Through Deeper Ties with Nintendo: Report
Government-Backed Report Points Finger at AI, Foreign Websites for Spreading ‘Misinformation’
China Mulls Further Electric-Car Subsidy Cuts
Caixin Summit: Don’t Abandon Traditional Industries While Encouraging New Technology, Renowned Researcher Says
Alibaba Increases Stake in Cainiao Network to 63% from 51%
China’s New NEV Battery Recycling Mandate Puts the Onus on Struggling Carmakers

By Teng Jing Xuan and Qian Tong / Nov 23, 2018 04:02 PM / Business & Tech

Mobike's signature yellow bikes block the sidewalk on a street in Xi'an. Photo: VCG

Mobike's signature yellow bikes block the sidewalk on a street in Xi'an. Photo: VCG

Chinese bike-sharing company Ofo has been inundated with so many deposit refund requests that users must now wait 15 working days to get their money back, Caixin has learned.

One user in Wuhan told Caixin she had to make 156 calls over the course of three days to the company, which dominates the bike-sharing market in larger cities alongside rival Mobike, before she could finally reach someone to ask about a pending refund application. She was then told to call back once 15 days had passed since submitting her application.

The user said she had also tried contacting Ofo customer service through their WeChat and Alipay platforms, but had been placed in a line behind 1,100 people and 8,000 people respectively. When contacted by Caixin, Ofo confirmed that a deposit refund now takes at least 15 working days to complete.

New users currently have to pay 199 yuan ($30) to start using the service. Ofo previously let users in some cities ride deposit-free, but it has ended that program, the company said in July. This is despite rival Mobike’s move in July to remove the deposit requirement in a bid to expand its market share.

Share this article
Open WeChat and scan the QR code