In-Depth: How Does the Cross-Border Payment Experience Stack Up? (AI Translation)
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文|财新周刊 丁锋 王石玉
By Ding Feng, Wang Shiyu, Caixin Weekly
“过去5至10年,人们看到本地支付几乎都是免费且实时交易的。他们忍不住会问:为什么跨境支付不能有同样的支付体验?为什么跨境支付还要花3到5天的时间?为什么还这么贵?”Nium机构销售全球主管Rohit Bammi讲述了自己的观察。Nium是一家全球实时跨境支付基础设施服务商。
"In the past 5 to 10 years, people have seen that local payments are almost always free and conducted in real-time. They can't help but ask: Why can't cross-border payments offer the same experience? Why do cross-border payments still take 3 to 5 days? Why are they still so expensive?" observed Rohit Bammi, the global head of institutional sales at Nium. Nium is a global real-time cross-border payment infrastructure service provider.
长期以来,跨境支付一直面临着高成本、低速度、有限接入、透明度不足和用户体验差的挑战。随着各国和地区的本地即时支付使用率的提高,跨境支付价值链上的各参与方在满足客户需求和缩小与本地支付差距方面的压力与日俱增。
For a long time, cross-border payments have faced challenges such as high costs, slow speeds, limited access, lack of transparency, and poor user experiences. As the usage of local instant payments increases across countries and regions, various participants in the cross-border payment value chain are under increasing pressure to meet customer demands and close the gap with local payments.
最新的尝试是,2024年11月18日,中国银联负责运营国际业务的子公司银联国际,联手星展银行(香港)有限公司,面向香港和澳门居民推出全球首张银联多币种签名钻石借记卡。该卡支持港元、人民币、澳元、英镑、美元和欧元等14种币种的直接支付,为跨境需求多元的持卡人免除多币种转换费用。星展集团零售银行业务主管Sanjoy Sen指出,在推动区域金融一体化的宏观战略下,此举意在为客户提供无缝的跨境支付体验。
The latest endeavor is set for November 18, 2024, when UnionPay International, a subsidiary of China UnionPay managing international operations, teams up with DBS Bank (Hong Kong) Limited to launch the world's first UnionPay multi-currency signature diamond debit card for Hong Kong and Macau residents. This card supports direct payments in 14 currencies, including the Hong Kong dollar, renminbi, Australian dollar, British pound, US dollar, and euro, eliminating currency conversion fees for cardholders with diverse cross-border requirements. Sanjoy Sen, head of Consumer Banking Group at DBS, indicated that this initiative aims to provide a seamless cross-border payment experience for customers under the macro strategy of advancing regional financial integration.

- DIGEST HUB
- Cross-border payments face challenges including high costs, slow speed, limited access, and inefficiencies, while innovations like central bank digital currencies and fintech solutions offer improvements.
- UnionPay and DBS Bank are launching a multi-currency debit card for Hong Kong and Macau residents, aiming to improve cross-border payment experiences.
- The G20 identified cross-border payment improvement as a priority, though recent reports indicate significant progress is still needed to meet 2027 targets.
In recent years, the cross-border payments landscape has faced significant challenges, including high costs, slow transaction speeds, limited access, lack of transparency, and poor user experiences[para. 1]. Unlike local payments, which are usually free and completed in real-time, cross-border payments often take 3-5 days and incur substantial fees, leading to increasing pressure on service providers to close this gap[para. 1]. Nium, a global real-time cross-border payment service provider, emphasizes that improving this experience requires coordinated efforts from governments, monetary authorities, and commercial entities across various regions[para. 4].
Efforts to enhance cross-border payments gained momentum when the G20 declared it a priority in 2020, leading the Financial Stability Board (FSB) and the Committee on Payments and Market Infrastructures (CPMI) to identify critical barriers, like fragmented data standards and complex compliance requirements[para. 5]. A roadmap with specific Key Performance Indicators (KPIs) for 2027 was proposed, but by October 2024, the FSB's progress report indicated targets were far from being met[para. 5].
Fintech companies have emerged as key disruptors, offering digital-native solutions that challenge traditional financial institutions and seize market share within the cross-border payment arena[para. 8]. Digital wallets and platforms like those by GCash in the Philippines showcase significant growth and market penetration, driven by their ability to meet high consumer demands efficiently[para. 22]. Fintech solutions have captured an increasing portion of the cross-border payments market over the years, primarily due to their innovative and flexible technology stacks allowing rapid adaptation to market changes[para. 27].
Traditional banks are responding to these changes by investing heavily in improving cross-border payment sectors and collaborating with fintech companies and digital wallets[para. 18][para. 27]. Emphasis is placed on the importance of evolving customer relationships through comprehensive payment strategies[para. 8][para. 18]. The rise of digital banking and mobile platforms as alternative payment methods has driven banks to integrate such solutions into their offerings[para. 22][para. 27]. Banks like Citibank partner with providers such as PayPal and Mastercard to extend their services globally, capitalizing on convenient and popular payment solutions[para. 22].
In the wholesale payments sector, banks dominate due to their traditional reliance on correspondent banking networks. However, these networks lead to lengthier transaction chains and high costs, elevating opportunity costs for users[para. 29]. Correspondent banking mechanisms are costly, with operational complexities such as compliance verification at each stage. Emerging technologies like Distributed Ledger Technology (DLT) aim to reduce the costs and risks associated with multi-currency transactions, offering banks enhanced liquidity management tools[para. 11].
Countries are examining central bank digital currencies (CBDCs) as a strategic movement to streamline cross-border payments using DLT[para. 34]. Projects such as mBridge, which involve several central banks, explore using CBDCs for more secure, cost-effective, and transparent payment solutions within cross-border landscapes[para. 47][para. 48]. The mBridge project demonstrates the potential of DLT to transform financial markets, aiming to reduce transaction processing time from days to seconds and eliminating the need for correspondent banks[para. 50][para. 52].
Security issues remain a focal point, with institutions needing to balance efficiency and safety through risk management solutions like data analytics and risk-alerting data sharing[para. 63]. Regulatory bodies focus on establishing more uniform frameworks across jurisdictions to enhance compliance, led by working groups like the FSB's Legal, Regulatory, and Supervisory Issues Working Group[para. 74]. Innovative platforms, like mBridge, implement compliance checks through customizable modules compliance checks, providing an efficient process for cross-border payment transactions[para. 79].
In summary, while challenges persist, there is significant ongoing collaboration among fintech companies, banks, regulators, and global bodies to address these issues and reshape the global cross-border payment landscape[para. 1][para. 8][para. 47].
- Ant Group
蚂蚁集团 - Ant Group is actively participating in cross-border payment initiatives. It operates Alipay+, its cross-border payment platform, and is expanding its footprint by acquiring payment licenses in markets like Southeast Asia, Europe, and beyond. Ant Group's digital payment solutions, such as Alipay, facilitate seamless transactions for overseas users in China, enhancing payment convenience and connectivity in the global market.
- Citibank
花旗银行 - Citibank's survey indicates a 69% rise in interest for alternative cross-border payment methods over traditional ones, like digital wallets and instant payments. The report also highlights traditional wholesale cross-border payments primarily managed by banks through correspondent networks. Citibank emphasizes the need for banks to adopt innovative cross-border payment strategies to stay competitive, cautioning that those who don't invest risk falling behind.
- HSBC
汇丰 - The article mentions that HSBC has high-level executives participating in the "Legal, Regulatory, and Supervisory Affairs Working Group" (LRS working group) formed by the FSB. The group focuses on addressing challenges related to legal and regulatory frameworks affecting cross-border payments, including consistency in regulatory frameworks across the industry.
- JP Morgan
摩根大通 - The article mentions that JP Morgan has high-level management participating in the "legal, regulatory, and supervisory affairs working group" (LRS working group) established by the FSB in 2023. This group is focused on providing feedback related to legal and regulatory frameworks concerning cross-border payments, highlighting challenges such as differing standards and lack of coordination in data frameworks impacting cross-border payment processes.
- PayPal
PayPal - The article mentions PayPal as a non-bank institution with high-level executives participating in the FSB's "legal, regulatory, and supervisory affairs working group" (LRS working group). PayPal is involved in discussions focused on enhancing regulatory consistency and addressing issues related to cross-border payments, considering the different service forms and business models in the payment industry.
- Mastercard
万事达卡 - In the article, Mastercard's application executive vice president, Alan Marquard, discusses the challenges in achieving the G20's cross-border payment goals by 2027. He notes that the cost target involves various stakeholders, each potentially adding fees at different stages of the transaction. Despite being a non-mandatory goal at the global level, the complexity of reducing costs and improving speed, transparency, and accessibility needs detailed strategies for each payment type and stage.
- Nium
Nium - Nium is a global real-time cross-border payment infrastructure service provider. The company's Global Head of Institutional Sales, Rohit Bammi, observed that while local payments are nearly free and instant, cross-border payments remain expensive and slow, taking 3 to 5 days to process. Nium is involved in efforts to improve cross-border payment experiences, addressing challenges of high costs, limited access, and poor user experience.
- DBS Bank
星展银行 - DBS Bank is heavily involved in the cross-border payment landscape and collaborates with digital wallets to meet customer demands. In Asia, DBS connects with wallets like GCash in the Philippines and bKash in Bangladesh. They employ two strategies: direct connections for high-traffic corridors like Alipay in China and partnerships with banks or payment aggregators for less frequent transactions to maintain cost-effectiveness and broad coverage.
- Wise
Wise - The article mentions Wise as an early leader in the cross-border payment sector, particularly in the retail space. Wise is known for leveraging new digital capabilities to facilitate mobile-based cross-border remittances and payments. Its efforts in providing efficient cross-border services make it a notable player alongside other fintech companies offering innovative payment solutions.
- Airwallex
Airwallex - Airwallex is identified as an early leader in providing comprehensive digital platforms for cross-border services aimed at small and medium enterprises (SMEs). The company has received attention in the rapidly evolving cross-border payment landscape, which is being reshaped by new fintech players with capabilities in mobile retail remittances and digital platforms for SMEs. Moreover, Airwallex is mentioned as acquiring payment licenses in China to enhance its cross-border payment services.
- GCash
GCash - GCash is a digital wallet in the Philippines, providing services such as payments, savings, loans, insurance, and investments. It has approximately 80% of the Filipino population as users, with around 90% being from the C to D social classes (middle to low-income groups). It enables real-time remittances, benefiting about 13 million Filipinos living abroad and 5 million freelancers who send money to their families in the Philippines.
- Thunes
Thunes - Thunes is a global payment network platform that facilitates real-time payments and provides services like real-time payment, recipient verification, and multi-currency exchange for digital wallet operators. It acts as a service aggregator, enabling banks to connect to digital wallets worldwide. Thunes has recently entered China's cross-border payment market, aiming to simplify payment processes for foreign visitors and enhance the last-mile payment experience.
- Standard Chartered Bank
渣打银行 - Standard Chartered Bank's Transaction Banking Head, Michael Spiegel, emphasizes the importance of data quality in managing payment risks. The bank faces challenges in confirming recipients' information in cross-border transactions due to inconsistent personal data protection laws. Despite these challenges, the bank retains a focus on ensuring accurate transactions. Explaining the necessity of validating payer and payee information before processing, Spiegel notes the difficulty in cross-border payments compared to domestic processes.
- Natwest Bank
Natwest银行 - At the SIBOS conference, Ritu Sehgal, head of payment services and trade at Natwest Bank, highlighted that not all financial institutions have sufficient infrastructure for payments, as some lack the capability to efficiently manage payment-related data. Ritu suggested that there are challenges in verifying recipient information in cross-border transactions due to differing personal data protection laws across nations and regions.
- Since 2020:
- G20 has identified 'improving cross-border payments' as a priority.
- April 2020:
- The Financial Stability Board (FSB) submitted a report to the G20 on improving cross-border payments.
- October 2021:
- FSB addressed key challenges in cross-border payments and proposed performance targets.
- October 21, 2024:
- FSB released the 'G20 Roadmap for Enhancing Cross-border Payments – 2024 Comprehensive Progress Report'.
- Late October 2024:
- SWIFT International Banker's Operations Seminar (SIBOS) was held in Beijing.
- November 18, 2024:
- UnionPay International and DBS Bank (Hong Kong) Limited to launch UnionPay multi-currency signature diamond debit card.
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