Chinese Bankers See AI as a Helper, Not the Boss, in Key Operations
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Chinese banks are increasingly using artificial intelligence to augment critical operations, but the technology’s role remains auxiliary in high-stakes decisions due to concerns about its reliability, industry executives said.
AI is primarily being deployed to assist in credit risk control, customer acquisition, and fraud detection, helping to improve efficiency rather than replace human experts, executives said at the 2025 China International Conference for Inclusive Finance on Sept. 24.
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- Chinese banks are increasingly using AI to support operations like credit risk control, customer acquisition, and fraud detection, but AI remains an assistant rather than a decision-maker due to trust and reliability concerns.
- MYbank’s AI-assisted credit limits show over 90% consistency with human specialists, and Bank of Jiangsu uses AI to target low-risk, high-value customers.
- Executives emphasize caution due to AI’s “hallucination” problem, keeping humans central in high-stakes finance decisions.
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Who’s Who
- MYbank
- MYbank utilizes AI as an assistant for its credit approval specialists. The technology significantly reduces the time for developing and validating risk control frameworks. It also helps perform due diligence by interacting with multimedia data from customers, achieving over 90% consistency with human decisions for AI-generated credit limits.
- Bank of Jiangsu Co. Ltd.
- Bank of Jiangsu Co. Ltd. uses AI to optimize approval models and enhance customer acquisition, moving from broad approaches to "precision fishing" for low-risk, high-value clients. The bank continuously trains its AI models with new data to refine customer profiles, while emphasizing the need for human collaboration due to AI's limitations.
- WeBank Co. Ltd.
- WeBank Co. Ltd. uses a bottom-up strategy for AI development. This approach focuses on solving specific problems rather than implementing a broad, top-down plan. The information comes from Xu Wei, the deputy general manager of WeBank's corporate digital marketing department.
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