Caixin
Caixin Global FAQ List - For Customers

I.Registration & Sign-in

How do I register?
To register, go to caixinglobal.com, and on the upper right corner, click “Register.” If you are accessing Caixin on a mobile device, go to the ‘profile’ icon in the upper right corner, tap “Sign in” and then “Create an account.”

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How do I sign in?
On the homepage of caixinglobal.com, at the top right, click “Sign in.” If you are accessing Caixin on a mobile device, go to the ‘profile’ icon in the upper right corner, and click “Sign in.”

Can I use Facebook or Google to sign in?
Yes. On the homepage of caixinglobal.com, click “Sign in” on the top-right side, and then click “Sign in with Facebook” or “Sign in with Google.” You can also use your Caixin Chinese account to sign in.

What if I forget my password?
On the homepage, at the top right, click “Sign in,” then click “forgot password.” Enter your email address and you will receive a link via email to help you reset the password.

How do I reset my password?
After signing in, click your username at the top right to go to “My Account.” Click “change password” to reset it.

Can I change my login information associate to my account?
Unfortunately, you cannot change your personal information, including your name and login email. We do that to protect users’ information.

You may need to sign up for another account if your login information needs to be changed. Please send an inquiry to hello@caixin.com, and our colleagues will respond to your email within a week.

Can I change the payment method?
Yes. If your account is set to auto-renewal, you can cancel the auto-renewal and repurchase a subscription with a new payment method. If not, you can simply choose a new payment method when purchasing a new subscription.

II.Subscription Products and Services

What subscription options do you offer?
Currently, subscriptions for Caixin Global are separate from Caixin Chinese. The subscriber does not have the access to Caixin’s Chinese content with a Global account.

We offer Monthly, Yearly, Yearly Digital + Print, English & Chinese Combo Student, CEIC Mobile, Caixin Chinese and Gift Card subscription packages. We also offer up to 50% discounts for group subscriptions plus additional benefits. View all options here.

Our subscription features include:

● Unlimited access to caixinglobal.com and the Caixin app

● Daily Newsletter

● CX Tech

● Editorial & Opinion

● In-depth & Exclusive Coverage

● Chart of the Day

● Digital Magazine

● Podcast

● Caixin Economic Indexes Reports

● Give friends subscription access for free

● Lucky draw for Caixin Global Conferences*

● Caixin roundtable and conference insight

● Bi-monthly print magazines delivery**

*only for yearly digital, yearly digital + print subscribers

**only for yearly digital + print subscribers

Is there a trial period?
Yes. New subscribers enjoy a weekly trial for only $0.99 (auto-renewal applied), with no risk. If you purchase via iTunes, you can enjoy free trial for the first week, which will automatically renew. The trial gives you full access to our site where you can have unlimited access to all of Caixin Global’s award-winning journalism.

Is there a discount for educational users?
If you are a student or school faculty member, choose “Educational user? Click here” to register as an educational user. You must then use an .edu email address, where we will send a verification link. Educational accounts receive a special discount of up to 75%. If your academic email address does not contain “.edu,” please register as a regular user first and email hello@caixin.com requesting for “account type transfer.” Click here to learn more.

How can I subscribe?
On our homepage, you will need to sign up first in order to subscribe. After signing up, you can click “Subscribe” on the top right-hand corner to choose which subscription package you prefer. Click here to learn more.

How can I subscribe as a group?
Group subscriptions enjoy certain discounts. If you have five or more people in your group, you may want to consider a group subscription. On the subscription mall page, click Group Subscription at the bottom right. After filling out the form, you will be contacted by our representative for the next steps. Click here to learn more.

How many logins can one account support across different devices?
Currently, one account supports two web and one app login at any given time. If you reach your limit of three devices, you will be logged out of a prior device automatically as you log in to any additional device.

What types of payments are accepted?
Currently we accept payments via PayPal, credit cards, Alipay, WeChat, bank transfer and Apple in-app purchase.

How can I obtain an invoice for reimbursement?
For subscriptions paid in RMB, you can directly apply for an invoice online on the “My Subscription” page.
For subscriptions paid with USD, please contact hello@caixin.com to request for invoice.
We provide:
E-invoice for subscriptions paid with USD;
VAT invoice for subscriptions paid with RMB;
For in-app subscriptions, please go to Apple Store to view electronic invoice provided by Apple Store.

Can I get a refund if I want to cancel my subscription?
Sorry, any purchase or subscription transactions completed through Caixin’s digital platform are nonrefundable according to our terms. Please email us your reason at hello@caixin.com, and we will make final evaluation.

Subscription Auto-renewal:
If you choose an auto-renewed package, your subscription will be automatically renewed upon expiration, and you can cancel before the next billing cycle to avoid payment. Once canceled, you can still enjoy access until the current billing cycle ends.

How can I cancel my subscription?
You may end your subscription by logging into your account and clicking “Cancel the auto-renewal” under “My Subscription.”
You can also turn off the auto-renewal option in your payment account settings.

How can I renew my subscription?
If your account is in auto-renewal, unless you manually cancel the auto-renewal (see above), your subscription will be automatically renewed upon expiration. Otherwise you could renew the subscription by purchasing a new one.

What’s the difference between Caixin Global and Caixin Chinese?
Caixin Global and Caixin Chinese are run separately.

Can I log in with a Caixin Chinese account?
Yes. Please click “Sign in with 财新通” on sign in page. You can also use your Facebook or Google to sign in.

Is there any difference between Chinese and English published articles?
Yes.
Caixin Global provides original content for foreign readers to understand China better, including more local news and covering more industries.
Caixin Global also provides translations with more background introduction to longer stories published in Chinese. You can also search keywords to find what interests you.

I have subscribed to Caixin’s English services. Does it mean that I’m also granted access to Caixin Chinese services?
No, the two subscription services are separate products. You may subscribe to our Caixin English & Chinese Combo Package, which includes access of both Caixin Global and 财新通.

III.About Caixin CEIC Mobile

What’s Caixin CEIC Mobile?
Caixin CEIC Data provides accurate economic data, including 4 million time series data covering more than 20 industries and 18 macroeconomic categories, compiled from 1,500 data sources worldwide. CEIC Data consists of the China Economy Database and the World Trend Database, and its subscribers can download 600 data series a year.

What’s the difference between Caixin CEIC Mobile and 财新数据通?
财新数据通 provides data products in the Chinese Caixin app including CEIC Chinese. Caixin CEIC Mobile is its English version.

What’s special about Caixin CEIC Mobile?
Caixin CEIC Mobile is a portable service on Caixin app. Caixin CEIC Mobile subscribers can read and download data easily anytime wherever they are. We will have a one-month free trial available until the end of December 2019. Subscribe now to download up to 50 data series for free.

How can I subscribe to Caixin CEIC Mobile?
Step 1. Download Caixin App on your mobile device. Scan the QR code below to download.

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Step 2. Sign in or create an account and subscribe to CEIC. Pay with credit card, WeChat Pay or Alipay.

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How can I download Caixin CEIC Mobile data?
Click the “Download now” button, and select your email address. Confirm and you will receive it in your email box.

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IV.Subscribe to our newsletters
About the Caixin Daily Newsletter
CX Daily Newsletter presents you with the day’s news — up-to-date, essential information on China, delivered every workday, Monday through Friday. View a sample here.

About Caixin Insight
The Caixin Insight newsletter brings you an inside view on what’s happening in the world’s second-biggest economy, designed exclusively for selected institutions, investors, and entrepreneurs with exposure to China. If this sounds like something you want to receive, leave your details here and we’ll get back to you. View a sample here.

How can I unsubscribe from a Caixin newsletter?
Go here and opt out. Alternatively, simply click “unsubscribe” at the bottom of the newsletters you receive.

V.Caixin App
Where can I download the Caixin App?
Go here and opt out. Alternatively, simply click “unsubscribe” at the bottom of the newsletters you receive.

VI.Home Delivery for Print Magazines
Is the Caixin special edition available for subscription?
We publish an English magazine on a bimonthly basis. Each issue revolves around a major topic. The printed editions of the bimonthly magazine are included in the Digital + Print package.

VII.Technical Problems
Having trouble logging in?
If you encounter a frozen page after clicking “Sign In,” please refresh the page manually.

Having problem using the app?
In app’s Setting List, you could “report a problem” directly to our team.

I’ve paid for my subscription. Why am I still unable to view paid content?
Contact us via hello@caixin.com to submit a help request.