Caixin
Caixin Global FAQ List - For Customers

Registration & Sign-in:

How do I register?
To register, go to caixinglobal.com, and on the upper right corner, click “Register.” If you are accessing Caixin on a mobile device, go to the ‘person’ icon in the upper right corner, tap “Sign in” and then “Create an account.”

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How do I sign in?
On caixinglobal.com, at the top right, click “Sign in.” If you are accessing Caixin on a mobile device, go to the ‘person’ icon in the upper right corner, and click “Sign in.”

Can I use Facebook or Google to sign in?
Yes. On caixinglobal.com click “Sign in” on the top-right side. Then click “Sign in with Facebook” or “Sign in with Google.” You can also use your Caixin Chinese account to sign in.

What if I forget my password?
On the homepage, at the top right, click “Sign in,” then “forgot password.” Enter your email address and you will receive an email to help you reset the password.

How do I reset my password?
After signing in, click your username at the top right to go to “My Account.” Click “change password” to reset it.

Can I change my login information associate to my account?
Unfortunately, you cannot change your personal information, including name, login email, and payment method in order to protect user information. You may need to sign up for another account if your login information needs to be changed. Please send an inquiry to hello@caixin.com, and our colleagues will respond to your email within a week.

Subscription Products and Services:

What subscription options do you offer?
Currently, subscriptions for Caixin Global are separate from Caixin Chinese. The subscriber does not have the access to Caixin’s Chinese content with a Global account.

We offer Monthly, Annual, Annual Digital + Print Package, Student and Group subscription packages. Our subscription features include:

● Unlimited access to caixinglobal.com and the Caixin app

● Daily Newsletter

● CX Live

● Caixin View

● Editorial & Opinion

● Chart of the Day

● This Week’s Movers and Shakers

● Daily Tech Briefing

● Weekly Digital Magazine

● Caixin Explains

● Podcast

● Caixin Economic Indexes Reports

● Give friends subscription access for free

● Lucky draw for Caixin Global Conferences*

● Bi-monthly print magazines delivery**

*only for annual digital, annual digital + print subscribers

**only for annual digital + print subscribers

Is there a trial period?
Yes. New subscribers enjoy a four-week trial for only $0.99, with no risk. If you purchase via iTunes, you can enjoy free trial for the first month, which will automatically renew. The trial gives you full access to our site where you can have unlimited access to all of Caixin Global’s award-winning journalism.

Is there a discount for educational users?
If you are a student or school faculty member, choose “Educational user? Click here” while registering to register as an educational user. You must then use an .edu email address, where we will send a verification link. Educational accounts receive a special discount of up to 75%. If your academic email address does not contain “.edu,” please register as a regular user first and email hello@caixin.com requesting for “account type transfer.” Click here to learn more.

How can I subscribe?
On our homepage, you will need to sign up first in order to subscribe. After signing up, you can click “Subscribe” on the top right-hand corner to choose which subscription package you prefer. Click here to learn more.

How can I subscribe as a group?
Group subscriptions enjoy certain discounts. If you have 5 or more people in your group, you may want to consider a group subscription. On the package introduction page, click “Didn’t find your subscription type?” at the bottom. After filling out the form, you will be contacted by our representative for next steps. Click here to learn more.

How many logins can one account support across different devices?
Currently, one account supports two web and one app login at any given time. If you reach your limit of three devices, you will be logged out of a prior device automatically as you log in to any additional device.

What types of payments are accepted?
Currently we accept payment via Visa, MasterCard, PayPal, Alipay and Apple in-app purchase.

How can I obtain an invoice for reimbursement?
You should automatically receive your electronic invoice when you first complete your payment. Please forward the auto-email to hello@caixin.com. Or just send your log-in email address to hello@caixin.com when asking for invoice.
We provide:
E-invoice for subscription paid via Credit Card;
VAT invoice for subscription paid via Credit Card;
For in-app subscription, please go to Apple Store to view electronic invoice provided by Apple Store.

Can I get a refund if I want to cancel my subscription?
Sorry, any purchase or subscription transactions completed through Caixin’s digital platform are non-refundable according to our terms. Please email us your reason at hello@caixin.com, and we will make final evaluation.

Subscription Auto-renewal:
Your subscription will be automatically renewed upon expiration and you can cancel before the next billing cycle to avoid payment. Once cancelled, you can still enjoy access until the current billing cycle ends.

How can I cancel my subscription?
Credit Card: You may end your subscription by logging in to your account and clicking “Unsubscribe” under “My Subscription.”
Alipay: Turn off the auto-renewal option in your Alipay settings. You can also end your subscription by logging into your account and clicking “Unsubscribe” under “My Subscription.”

How can I renew my subscription?
Credit Card: Unless you manually unsubscribe (see above), your subscription will be automatically renewed upon expiration.
Alipay: Unless you turn off the Alipay auto-renewal option or manually unsubscribe, your subscription will be automatically renewed upon expiration.

Difference between Caixin Global and Caixin Chinese:
Caixin Global and Caixin Chinese are run separately.

Can I log in with a Caixin Chinese account?
Yes. Please click “Sign in with 财新通” on sign in page. You can also use your Facebook or Google to sign in.

Is there any difference between Chinese and English published articles?
Yes.
Caixin Global provides translation with more background introduction to longer stories published in Chinese. You can find an English counterpart for certain Chinese stories marked with “英文报道” on www.caixin.com. You can also search key words to find your interests.
Caixin Global also provides original content for foreign readers to understand China better, including more local news and covering more industries.

I have subscribed to Caixin’s English services. Does it mean that I’m also granted access to Caixin Chinese services?
No, the two subscription services are separate products. If you would like to subscribe Caixin English & Chinese Combo Package, please fill in your inquiry here. Our staff will contact you via email within one week.

Subscribe to Newsletters:

What is Caixin Daily Newsletter?
Daily Newsletter presents you with the day’s news—up-to-date, essential information on China, delivered every workday, Monday through Friday. View a sample here.

How can I unsubscribe from a Caixin newsletter?
Go here and choose “Unsubscribe.” Alternatively, scroll to the bottom of our homepage where you can see “Newsletter.” Enter the email that you would like to unsubscribe, and then click “Unsubscribe” to proceed.

What is Caixin View?
Caixin View is a weekly newsletter provided by the intelligence arm of Caixin Global and CEBM, offering Caixin's insight on the week's economic and financial events in China. It is available only to subscribers of Caixin Global. Updates every Monday. Check out our Caixin View page .

What is Movers and Shakers?
A must-read briefing on key personnel moves among China’s financial regulators and those they regulate. Check out our Movers and Shakers sample.

Caixin App:
Where can I download the Caixin App?
Download the app here. Alternatively, search for “Caixin” on the App Store, Google Play or other Android markets to download our app.

Home Delivery for Print Magazines:
Is the Caixin special edition available for subscription?
We publish an English magazine on a bimonthly basis. Each issue revolves around a major topic. The printed editions of the bimonthly magazine are included in the Digital + Print package.

Technical Problems:
Having trouble logging in?
If you encounter a frozen page after clicking “Sign In,” please refresh the page manually.

I’ve paid for my subscription. Why am I still unable to view paid content?
Contact us via hello@caixin.com to submit a help request.

Copyright © 2017 Caixin Global Limited. All Rights Reserved.