Caixin
Caixin Subscription FAQ

Content:
Registration & Sign-in
News Subscription Services
Newsletter Subscription
Mobile Services
Magazine
Technical question

Registration & Sign-in:

How do I register?
To register, go to caixinglobal.com, and on the upper right corner, click "Register." If you are accessing Caixin on a mobile device, go to the 'person' icon in the upper right corner, tap "Sign in" and then "Create an account."

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How do I sign in?
At caixinglobal.com, at the top right, click "Sign in." If you are accessing Caixin on a mobile device, go to the 'person' icon in the upper right corner, and click "Sign in."

Desktop

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Mobile

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What if I forgot my password?
On the homepage, at the top right, click "Sign in," then "Forgot password." Enter your email address and you will receive an email to help you reset the password.

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Can I change my username?
No, you cannot. Please send an inquiry to hello@caixin.com if you need to change your username.

How can I reset my password?
After signing in, click your username at the top right to go to "My Account." Click "Change password" to reset it.

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News Subscription Services:

What do you offer by subscription?
We offer monthly and annual subscription packages. Our news subscription includes complete access to Caixin paid content (see below).

Complete article access: Subscribers enjoy access to all of Caixin's award-winning investigative journalism, including multimedia.

CX Flash: We deliver a breaking-news service featuring dozens of brief stories or headlines as events unfold in the world.

Audio: Access to the Caixin-Sinica Business Brief, a weekly roundup of the most important news in China and in business and finance. Produced with the experts at Sup China.

Archives (since 2009): Subscribers enjoy our complete archives, dating back to 2009. This resourceful database is your strongest tool to understand historical developments in China's economy and society.

Annual subscriber enjoys the following additional perks:

Exclusive briefings: As a subscriber, you will receive our regular exclusive briefings from our experienced editorial team. We share with you our analyses on the things that matter to you.

E-magazine: Caixin publishes a quarterly magazine focusing on a topic of major importance. Each issue includes curated content and forward-looking points of view by Caixin. As a yearly subscriber, you can receive the e-copy of our special editions.

Want to get our latest e-magazine? Become a subscriber today. Learn more here.

Is there a trial period?
Yes. New subscribers enjoy a four-week trial for only $0.99, with no risk. The trial gives you full access to our site where you can have unlimited access to all of Caixin's award-journalism.

Is there a discount for educational users?
When registering, if you are a student or school faculty-member, choose "Students click here" to register as an educational user. You must then use an .edu email address, where we will send a verification link. Educational accounts receive a special discount of up to 75%. If your academic email address does not contain "edu," please register as a regular user first and email hello@caixin.com requesting for "account type transfer."

How can I subscribe to your services?
On our homepage, you will need to sign up first in order to subscribe. On the top right-hand corner, click "Subscribe" to proceed choose which subscription package you prefer. Click here to learn more.

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How many logins can one account support across different devices?
Currently, one account supports one web and one app login at any given time. If you reach your limit of two devices and log in to an additional device, you will be logged out of a prior device automatically.

What types of payments are accepted?
Currently we offer payment via Visa, Mastercard, Alipay, Union Pay, and Apple in-app purchase.

How can I obtain an invoice for reimbursement?
You should automatically receive your electronic invoice when you first complete your payment and when an auto-renewal happens. For mainland China users who need VAT invoices, please send your inquiry to hello@caixin.com and we will provide you the form you need to fill out.

Can I get a refund if I want to cancel my subscription?
It is clearly stated in our terms that any purchase or subscription transactions completed through Caixin's digital platform are non-refundable.

How can I cancel my subscription?

Credit Card: Your subscription will auto-renew upon expiration unless you cancel.
Alipay:Unless you turn off the Alipay auto-renewal option or manually unsubscribe, your subscription will be automatically renewed upon expiration. 
Union Pay: No annual auto-renewal option, you will need to manually renew upon expiration.

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Apple In-app Purchase:
You may stop your subscription in Caixin app. Click the person icon in the upper right corner to log in. Under "My subscription", click "Manage Itunes Subscription" to cancel the service.

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How can I renew my subscription?

Credit Card: No annual auto-renewal, you will need to manually renew upon expiration.
Alipay:Unless you turn off the Alipay auto-renewal option or manually unsubscribe, your subscription will be automatically renewed upon expiration.
Union Pay: No annual auto-renewal option, you will need to manually renew upon expiration.

I have subscribed to Caixin's Chinese services. Does it mean that I'm also granted with access to Caixin English services?
No, the two subscription services are different and separate products.

Discount for Educational and Group Subscription

Is there a discount for educational users?
When registering, if you are a student or school faculty-member, choose "Students click here" to register as an educational user. You must then use an .edu email address, where we will send a verification link. Educational accounts receive a special discount of up to 75%. If your academic email address does not contain "edu," please register as a regular user first and email hello@caixin.com requesting for "account type transfer."

How can I subscribe to your services as a group?
Group subscriptions enjoy certain discounts. If you have a minimum of 5 people in your group, you may want to consider a group subscription. On the package introduction page, click "Group Subscription" at the bottom. After filling out the form, you will be contacted by our representative for next steps. Click here to learn more.

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Newsletter Subscription:

What is the Caixin newsletter?
The newsletter presents to you the day's news—up-to-date essential information on China, delivered every workday, Monday through Friday. View a sample here.

How can I sign up for the newsletter?
Enter your email here. Alternatively, you can subscribe directly on our homepage. Enter your email address where it says "Sign up to our newsletter," right right below the CX Flash section.

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How can I unsubscribe from the newsletter?
Go here and choose "Unsubscribe." Alternatively, scroll to the bottom of our homepage where you can see "Newsletter." Enter the email that you would like to unsubscribe, and then click "Unsubscribe" to proceed.

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Mobile Services:

Where can I download the Caixin app?
Download the app here. Alternatively, search for "Caixin" on the App Store, Google Play or other Android markets to download our app.

Magazine-Special Edition:

Is the Caixin special edition available for subscription?
We publish an English magazine on a quarterly basis. Each issue revolves around a major topic. The printed editions of quarterly magazine are not available to individual customers at the moment. If you would like to place a special order for them, please send an email to hello@caixin.com.

Technical Question:

I've paid for my subscription. Why am I still unable to view paid content?
For iTunes in-app purchases, click the 'person' icon at the top right. Then choose "My Subscription." After that, click "Start to sync" to sync your account. For other users, please contact us at hello@caixin.com.

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