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China’s JD.com Launches ‘AI Hospital’ to Bring Virtual Doctors in Patients’ Pockets

Published: Sep. 30, 2025  4:28 a.m.  GMT+8
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JD.com launches AI Hospital 1.0 at the JD Global Tech Explorer Conference on Sept. 25, 2025.
JD.com launches AI Hospital 1.0 at the JD Global Tech Explorer Conference on Sept. 25, 2025.

Artificial intelligence is pushing deeper into China’s healthcare system. JD.com’s health arm unveiled AI Hospital 1.0, a platform billed as putting the equivalent of a top-tier hospital in every patient’s pocket.

At the JD Global Tech Explorer Conference on Sept. 25, JD Health’s head of medical technology products, Yuan Xiaochun, called the launch a milestone aimed at making healthcare more accessible and affordable. The platform integrates AI-powered general practitioners, pharmacists, and nutritionists with the “digital twins” of real doctors, offering users services ranging from symptom checks to prescriptions and home testing.

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  • JD Health launched AI Hospital 1.0, integrating AI-powered general practitioners, pharmacists, and digital twins of real doctors to expand healthcare access in China.
  • The platform sees high usage in rural areas and among mothers, focusing on chronic disease, pediatrics, and medication queries.
  • JD’s AI uses the “Jingyi Qianxun” language model; concerns remain about accuracy, but responses are verified against clinical data.
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Who’s Who
JD Health
JD Health, JD.com's health arm, launched AI Hospital 1.0, a platform providing AI-powered medical services. This initiative, announced at the JD Global Tech Explorer Conference, aims to enhance healthcare accessibility and affordability. The platform integrates AI general practitioners, pharmacists, nutritionists, and "digital twins" of real doctors, offering a range of services from symptom checks to prescriptions.
JD.com
JD.com's health arm, JD Health, has launched AI Hospital 1.0, an AI-powered platform designed to make healthcare more accessible. This platform integrates AI general practitioners, pharmacists, nutritionists, and "digital twins" of real doctors, offering services from symptom checks to prescriptions. JD Health emphasizes its extensive user base and supply chain as competitive advantages.
Ant Group Co. Ltd.
Ant Group Co. Ltd. is one of several Chinese tech giants investing in medical AI. They, along with companies like Tencent Holdings Ltd., Baidu Inc., and iFlytek Co. Ltd., are actively developing and deploying their own AI doctor services. The market's main challenge is differentiating these products and ensuring accuracy.
Tencent Holdings Ltd.
Tencent Holdings Ltd. is among the tech giants in China investing in medical AI. They are actively developing their own AI doctors, contributing to the competitive landscape where companies like JD.com, Ant Group Co. Ltd., Baidu Inc., and iFlytek Co. Ltd. are all vying for market share. A key challenge for these firms, including Tencent, will be to differentiate their AI healthcare products and maintain accuracy.
Baidu Inc.
Baidu Inc. is among the tech giants in China investing heavily in medical AI. They are actively developing and rolling out their own AI doctors, contributing to the competitive landscape of AI-powered healthcare solutions in the country.
iFlytek Co. Ltd.
The article mentions iFlytek Co. Ltd. as one of the tech giants, alongside Ant Group Co. Ltd., Tencent Holdings Ltd., and Baidu Inc., that are actively investing in medical AI in China. These companies are all competing to introduce their own AI doctors into the market.
AI generated, for reference only
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