Online Travel Agents Hit by Turbulence as Airlines Tighten Scrutiny
(Beijing) – Travel operators selling flight tickets on the Internet have run into trouble with airlines after complaints from passengers led to the unraveling of several scams in recent months.
A series of articles posted by travel writer Li Miao on the popular messaging app WeChat in January about his travel mishap went viral and has put the country's largest online travel agency, Ctrip.com International Ltd., on the spot. Li said he booked two flight tickets for a trip from Beijing to Tokyo in December on Ctrip.com, but airline staff could not find his booking record when he tried to check in.
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