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BUSINESS & TECH

Heathrow Shop Apologizes for Anti-Chinese ‘Discrimination’

Passengers walk through the shopping area of Heathrow Airport's Terminal 5 in London, U.K., on Aug. 27 2017. An anonymous writer claiming to be a Chinese student working at a Heathrow duty-free store claimed his employer was making Chinese travelers pay more to access a promotion than shoppers from other nations. Photo: VCG
Passengers walk through the shopping area of Heathrow Airport's Terminal 5 in London, U.K., on Aug. 27 2017. An anonymous writer claiming to be a Chinese student working at a Heathrow duty-free store claimed his employer was making Chinese travelers pay more to access a promotion than shoppers from other nations. Photo: VCG

A duty-free shop at London’s Heathrow Airport has apologized for allegedly treating Chinese customers unfairly during a recent promotional campaign.

World Duty Free Group, which runs eight stores at the airport, reportedly offered a voucher for customers who spent a certain amount of money, but raised the required amount only for Chinese customers.

World Duty Free offered “sincere apologies” on its Weibo (link in Chinese) social media account Tuesday and said that “after close self-examination and having made further investigations, we have taken urgent steps to correct the implementation of this promotion going forward.”

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