Jun 07, 2018 07:04 PM

WeChat Pay Falls Flat in Hong Kong

A cashier at a Hong Kong Disneyland gift shop scans a customer’s WeChat payment information on May 24. Photo: VCG
A cashier at a Hong Kong Disneyland gift shop scans a customer’s WeChat payment information on May 24. Photo: VCG

Tencent Holdings Ltd.’s mobile-payment system might be in the top two on the Chinese mainland, but that doesn’t mean its tactics for rapid expansion at home will work elsewhere, particularly in Hong Kong.

The tech titan has run into problems spreading its WeChat Pay service in Hong Kong, a “mature payments market,” where cash remains king and credit and debit cards reign, Tencent’s financial technology director, Chen Qiru, told reporters in Hong Kong on Wednesday.

Since 2014, Tencent has allowed users on the Chinese mainland to send virtual “red envelopes” to each other via its ubiquitous WeChat app. Cash-stuffed red envelopes are the traditional way Chinese give money as a gift. Making them digital turned out to be a smash hit among WeChat users, giving the payment service an enormous initial boost. The tactic — along with getting its payment system accepted by popular online retailers like — has helped the social media giant win around 40% of the mainland’s $5.9 trillion mobile payment market.

However, because WeChat doesn’t have a large user base in Hong Kong, the virtual red-envelope tactic won’t be as effective, Chen said.

In addition, unlike rival Alibaba Group Holding Ltd., which operates Taobao and Tmall, Tencent does not run any e-commerce sites of its own, cutting off another avenue for spreading its payment service, Chen said.

Like Alibaba, the main way that Tencent promotes WeChat Pay in Hong Kong is by teaming up with local retailers.

But the owner of WeChat Pay’s rival Alipay, the Alibaba-affiliated Ant Financial Services Group, has already moved fast, setting up a joint venture with Hong Kong billionaire Li Ka-shing’s CK Hutchison Holdings.

The venture, which created AlipayHK, allows Ant Financial to target more local customers by using retail brands under CK Hutchison, the ports-to-telecoms conglomerate that owns more than 600 stores that sell a range of products, including telecommunications services, electronics and food.

Chen declined to comment on the Alibaba’s business presence, but said some of CK Hutchison’s stores in the city now also accept WeChat Pay.

Because no single mobile payment service is dominant in Hong Kong, Chen doesn’t believe getting a few months’ head start will make that much of a difference.

Contact reporter Mo Yelin (

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