In-Depth: E-commerce Platforms Squeeze Supply Chains to Achieve Ultra-Low Prices(AI Translation)
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文|财新周刊 包云红 关聪
By Caixin Weekly's Bao Yunhong, Guan Cong
5月中下旬,中国两大传统电商阿里巴巴和京东集团进入年中大促“618”。作为这一购物节“开创者”的京东,今年却迎来罕见的商家抗议:中国八大出版集团连同40余家出版社,公开发文抵制京东大促过分压低图书结算价、击穿生产成本;有的甚至拒绝京东售卖库存以及后续发货。(详见辅文《图书保价之争》)
In mid to late May, China's two major traditional e-commerce giants, Alibaba and JD.com, embarked on the mid-year shopping festival "618." However, this year, JD.com, the pioneer of this shopping extravaganza, faced an unusual protest from businesses. Eight major Chinese publishing groups, along with over 40 publishers, publicly issued statements resisting JD.com's aggressive pricing strategies that excessively lower book settlement prices, undercutting production costs. Some publishers have even refused to sell their inventory on JD.com and halted subsequent deliveries. (For more information, see the auxiliary article "The Battle over Book Price Protection".)
抗议声浪之下,京东(NASDAQ:JD/09618.HK)既不回应也不却步,顶住压力将自营库存图书以3折甚至更低价格上架出售,以确保大促引流不断;其对商家的态度也进一步明确——低价是平台不能动的底线。
Amidst the wave of protests, JD.com (NASDAQ: JD/09618.HK) has neither responded nor retreated. The company is withstanding the pressure by offering self-operated inventory books at discounts as steep as 70% off or even lower, ensuring that its major promotional events continue to attract traffic. JD.com's stance towards merchants has also become clearer — low prices are an inviolable threshold for the platform.
“618”大促临近前,已一年未在京东大厦露面的创始人刘强东,从中东迪拜发出对大促定位的修改指令:把“又好又便宜”改为“又便宜又好”。这一文字顺序的调换,向公司上下强调了方向——必须在京东平台持续强化低价预期。
In the run-up to the "618" shopping festival, JD.com's founder, Richard Liu Qiangdong, who hadn't appeared at JD's headquarters for a year, issued new directives from Dubai, UAE: change the promotional slogan from "good and affordable" to "affordable and good." This alteration in wording underscores the company's strategic emphasis—it is imperative to continuously reinforce the expectation of low prices on the JD.com platform.

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- JD.com faced significant resistance from publishers during the "618" shopping festival due to aggressive pricing strategies that reduce book prices below production costs.
- Both Alibaba and JD.com are adopting more aggressive low-price strategies in response to market demands and Pinduoduo's success in attracting traffic with lower-priced goods.
- Various e-commerce platforms, including Temu and Douyin, are dealing with challenges related to maintaining low prices, managing merchant conflicts, and balancing consumer trust and product quality.
In mid to late May, Alibaba and JD.com launched the mid-year shopping festival, "618". JD.com, the festival's originator, faced protests from eight major Chinese publishing groups and over 40 publishers. The publishers resisted JD.com's low-pricing strategies, which they said undermined production costs, leading some to withdraw their inventory from the platform [para. 1]. Despite the protests, JD.com offered steep discounts, sometimes up to 70% off, to maintain traffic during the sales event [para. 2].
Richard Liu Qiangdong, JD.com’s founder, issued new directives from Dubai, changing the promotional slogan from "good and affordable" to "affordable and good," highlighting the company’s emphasis on low prices [para. 3]. JD.com’s strategy shift was driven by post-pandemic pressures on China's supply chain, inventory surplus, and slowed macroeconomic growth, alongside competition from Pinduoduo’s low-price model [para. 4]. Both JD.com and Alibaba have reoriented their strategies towards cost-effectiveness and direct manufacturer supply to compete with Pinduoduo [para. 5].
Pinduoduo has adopted stringent governance measures on its platform, Temu, including high penalties, refund rates, and strong pricing control, prompting multiple merchant protests [para. 6-7]. The platform's low-price model has led to pervasive price competition, forcing platforms and merchants into a low-price war, sometimes resulting in pirated and counterfeit goods entering the market [para. 8].
Temu's aggressive pricing means some merchants incur significant losses, with protests leading to occasional wins, such as the cancellation of Temu’s automated price reduction function [para. 9]. Heavy fines have been levied on merchants for unspecified after-sales issues, leading to large-scale protests [para. 10-11]. Veteran sellers have struggled with the stringent after-sales penalties, with gross profit margins proving insufficient to sustain business [para. 12-13].
Pinduoduo, known for squeezing the supply chain, faces declining investor confidence over regulatory risks and the sustainability of its business practices [para. 14]. Since launching Temu, Pinduoduo has expanded aggressively overseas, yet its punitive policies towards merchants remain stringent [para. 15-16]. The company's governance logic has drawn criticism for being overly exploitative and unsustainable [para. 17-18].
Domestic e-commerce platforms like Douyin have also begun cracking down on counterfeit goods, with significant penalties impacting merchants. Some merchants have sought legal recourse [para. 19-20]. E-commerce platforms are caught in a paradox of needing to offer low prices to drive traffic while struggling to manage counterfeit goods and maintain merchant trust [para. 21-22].
The protracted weak domestic demand has pressured platforms to shift their strategies. Alibaba and JD.com have scaled back their sub-applications focused on low prices, integrating low-cost supply chains directly into their main platforms instead [para. 23-24]. JD.com’s considerable discounts during "618" aimed to provide "both cheap and good" products [para. 25-26].
While sales of branded goods have shown resilience, platforms continue to adjust strategies to compete on low prices without compromising quality [para. 27]. Douyin, caught between brand and price dynamics, has prioritized low prices but also faces increasing pressures from counterfeit goods [para. 28-29].
E-commerce operations are under intense pressure to maintain low prices without compromising quality, leading to a situation where platforms enforcing stringent policies can often drive out legitimate businesses [para. 30-31]. Some sellers, reacting to challenges from aggressive platform governance and competition, are reconsidering their strategies or facing exit barriers due to high penalties [para. 32-33].
Overall, the e-commerce landscape in China is strongly driven by intense low-price competition, which poses significant challenges for both merchants and platforms in maintaining sustainability and consumer trust [para. 34].
- Alibaba Group
阿里巴巴 - Alibaba Group, one of China's traditional e-commerce giants, is shifting its core strategy towards "cost-effectiveness and direct supply from manufacturers" to compete with low-cost platforms like Pinduoduo. In preparation for the 2024 "618" shopping festival, Alibaba has integrated Taobao Special Edition and emphasized low prices, while exploring ways to balance price competitiveness without disrupting its established pricing systems.
- JD.com Group
京东集团 - JD.com Group (NASDAQ: JD/09618.HK) faces protests from major Chinese publishers during its mid-year "618" shopping festival due to excessive price cuts on books. Despite the pushback, founder Richard Liu insists on maintaining low prices to drive traffic. The company shifts its slogan to emphasize low costs and has integrated low-price strategies even in its primary application to compete with platforms like Pinduoduo.
- Pinduoduo Inc
拼多多 - Pinduoduo Inc. (NASDAQ: PDD) is known for its low-price business model, which has resonated with post-pandemic trends in China. Despite leading in revenue and download growth, the company faces criticism for stringent supplier practices and embracing counterfeit and inferior goods. Its overseas expansion via Temu has seen rapid growth, but also sparked significant vendor protests due to high refund rates and punitive fines.
- Taobao
淘宝 - Taobao has adjusted its strategy to integrate low-cost products, including those from independent applications like Taobao Special and the wholesale business 1688, into its main platform. The platform has shifted its focus towards keywords like "cost-performance ratio" and prioritizes flow based on price, contributing to the mainstream value of "price wins traffic" in Chinese e-commerce.
- Vipshop
唯品会 - Vipshop (NYSE: VIPS) experienced accelerated growth starting in 2022 amidst a wave of inventory clearance demand, reaching GMV of 208 billion yuan and net revenue of 112.9 billion yuan in 2023. However, by Q1 2024, its GMV and net revenue growth slowed to 8% and 0.4% respectively, as the inventory clearance phase ended and overall demand remained weak.
- Temu
Temu - Temu, a cross-border e-commerce platform launched by Pinduoduo in September 2022, rapidly expanded into 70 countries and regions by offering low-priced goods. It adopts a "full custody" model but faces criticism for stringent penalties on sellers for after-sales issues, leading to significant financial losses for some merchants. Despite fast growth, Temu's strict policies and heavy fines have sparked multiple protests from sellers.
- Douyin
抖音 - Douyin, experiencing significant growth, attracts brand merchants and faces complex IP risks with abundant supply. In 2024, it aims for over 50% growth, targeting nearly 4 trillion RMB in GMV. Features like stringent price and experience criteria, brand-specific advantages, and low error tolerance underscore its competitive approach. However, pricing pressures and merchants' challenges remain.
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