CX Daily: ‘Exorbitant’ Fines Land Temu in Hot Water With Chinese Merchants

Temu /

In Depth: ‘Exorbitant’ fines land Temu in hot water with Chinese merchants

Chinese cross-border e-commerce platform Temu is facing mounting criticism from merchants for what they see as exorbitant penalties being levied unfairly.

Hundreds of frustrated merchants clamored outside Temu’s offices in Guangzhou, South China’s Guangdong province, on Sunday and Monday, videos circulating on social media showed. They were protesting against the platform’s increasingly common practice of levying “after-sales fines” for alleged product defects without providing evidence of any problems, according to the sellers.