IBM Abruptly Announces Layoffs as it Weighs China Challenges and Opportunities (AI Translation)
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文|财新周刊 刘沛林
By Caixin Weekly's Liu Peilin
最早和中国做生意的外资科技公司IBM,以近乎极端的方式处理在华业务关闭决策,引发社会热议。
The earliest foreign technology company to do business with China, IBM, has sparked widespread public debate by handling the decision to shut down its operations in China in an almost extreme manner.
8月26日上午,IBM以线上会议方式通知其在华仅剩的研发部门千名员工“一刀切”裁员的消息,原本预定30分钟的会议仅开了3分钟就匆匆结束。
On the morning of August 26, IBM informed the remaining employees in its China research and development department of mass layoffs through an online meeting. The meeting, originally scheduled to last 30 minutes, was abruptly cut short and concluded in just 3 minutes.
根据财新获得的会议录音,IBM全球企业系统发展副总裁Jack Hergenrother称,IBM已决定将基础设施研发转移到其他地区,中国本地市场竞争激烈、基础设施业务在中国持续下滑是原因。“我们正退出在中国的所有研发任务。”他说。
According to a meeting recording obtained by Caixin, Jack Hergenrother, IBM's Global Vice President for Enterprise System Development, stated that IBM has decided to transfer its infrastructure research and development to other regions. The reasons cited are the intense competition in the local Chinese market and the continued decline of its infrastructure business in China. "We are exiting all R&D tasks in China," he said.

- DIGEST HUB
- IBM abruptly informed its China R&D employees of layoffs in a 3-minute meeting, with no prior notice.
- IBM cited intense competition and a declining infrastructure business in China as reasons for the exit and is shifting focus to India.
- Despite offering severance packages, the handling of layoffs led to employee dissatisfaction, contrasting with IBM's traditionally respectful culture.
### Summary
**IBM's Exit from Chinese R&D Operations**
IBM, known for its long-standing presence in China, sent shockwaves across the tech industry by abruptly announcing mass layoffs in its China-based Research and Development (R&D) department through a sudden online meeting that lasted only three minutes. This decision marks the end of IBM’s nearly century-long legacy in China. The surprising move has been attributed to intense competition in the local market and a continued decline in its business [para. 1][para. 2][para. 3].
**Historical Ties and Transformation Challenges**
IBM's involvement in China dates back to the 1930s, making it one of the first foreign tech entities to tap into the Chinese market. Over the years, IBM sold portions of its business to local giants like Lenovo and helped companies like Huawei establish robust organizational structures. Despite these deep-rooted connections, IBM has struggled to pivot effectively in the age of cloud computing and artificial intelligence, failing to compete against local cloud providers like Alibaba Cloud. This struggle coincided with the "De-IOE" movement, which encouraged a shift away from using IBM's technology [para. 3][para. 4][para. 5].
**Recent Developments and Transitions**
The layoffs caught many employees off-guard, with all operations transferred to India. This is a stark contrast to IBM's reputed organizational culture focused on trust and respect. Numerous employees faced sudden revocation of access to critical resources without prior warning. The severance packages offered varied, with a base package providing N+3 months' salary, differing by the signing date [para. 7][para. 8][para. 9][para. 10][para. 11].
**Strategic Shifts and Focus on India**
IBM has marked India as its new priority market for R&D operations. The company's investments in India range from the establishment of a cybersecurity center to plans for upskilling around 500,000 individuals in cybersecurity over the next five years. While the transition to India was expected, many employees believe the move was hastened dramatically by recent geopolitical and market factors [para. 12][para. 13][para. 14].
**Financial and Market Dynamics**
IBM has found itself increasingly marginalized in China due to the rise of local competitors and a rapid decoupling of U.S. tech companies from the Chinese market. IBM's ventures in public cloud services, for example, have seen limited success compared to competitors like Microsoft Azure and Amazon AWS. Financially, the company has faced consistent decline in revenue from its Chinese operations, culminating in a 20% drop in revenue in 2022 alone [para. 15][para. 16][para. 19].
**CEO Arvind Krishna's Strategic Moves**
Under the direction of CEO Arvind Krishna, IBM has shifted its focus to software and high-value business sectors. Krishna's tenure has seen acquisitions focusing on cloud security and AI automation while divesting from traditional hardware sectors. These strategic moves have led to a significant restructuring of IBM's business model, aiming for long-term sustainability and growth in emerging markets [para. 20][para. 21].
**Opportunities and Challenges Ahead**
Despite IBM's exit, the company continues to target Chinese private enterprises, particularly those going global, by offering consulting services in areas like AI and IT solutions. IBM aims to co-create value with Chinese cloud providers and assist in the international expansion of Chinese firms. Despite these efforts, IBM faces stiff competition from global leaders like AWS and Oracle, who have already established a significant presence in supporting Chinese enterprises overseas [para. 22][para. 23][para. 25][para. 26].
In summary, IBM's swift exit from China’s R&D landscape represents a significant shift in its global strategy, highlighting the evolving business dynamics between the U.S. and China.
- IBM
国际商业机器公司 - IBM, the first foreign tech company to do business with China, has decided to shut down its remaining R&D operations in China, citing intense local competition and declining infrastructure business. This abrupt decision to lay off a thousand Chinese staff via a brief online meeting has caused shock and controversy. IBM plans to shift its focus to India, although the rapid departure from China suggests deeper strategic and market considerations.
- Oracle
甲骨文公司 - According to the article, Oracle has been adjusting its business operations in China. In 2019, Oracle cut over a thousand jobs at its China research center. Despite recent reductions, Oracle remains a preferred choice for Chinese enterprises going global, offering software services, cloud computing platforms, and meeting regulatory demands. Oracle’s overseas market revenue from helping Chinese enterprises "go abroad" grows annually by more than 100%.
- Dell
戴尔 - Dell, having acquired EMC, has seen a steady decline in its market share in China. In Q1 2024, Dell's PC shipments dropped out of the top five, leading to multiple speculations about its potential exit from China.
- Amazon
亚马逊 - The article briefly mentions Amazon Web Services (AWS), indicating that AWS holds nearly 75% of the market share for overseas public cloud resources used by Chinese enterprises as of the first half of 2022, which increased to nearly 80% in the second half. AWS is a significant player in supporting Chinese companies' global expansion efforts.
- Microsoft
微软 - While the article mainly focuses on IBM, it does briefly mention Microsoft. IBM's public cloud did not land in China as smoothly as Microsoft's cloud services. Microsoft Azure, along with Amazon Web Services (AWS), fared better in getting established in the Chinese market. The article contrasts IBM's struggles with the relative success of Microsoft's cloud initiatives in China.
- Tencent
腾讯 - Tencent Cloud has signed a partnership with IBM in which they jointly offer AI training, reasoning, and cloud platform solutions. This collaboration is part of IBM's strategy to grow its ecosystem and support Chinese enterprises in their strategic transformation and overseas expansion.
- ByteDance
字节跳动 - ByteDance's short video platform TikTok announced in June 2022 that it would migrate its U.S. user data storage to Oracle Cloud to address U.S. regulatory concerns about data security.
- February 2022:
- IBM announced an investment of several million dollars to establish its first local cybersecurity center in Bangalore.
- January 2023:
- IBM decided to cut approximately 3,900 jobs, about 1.5% of its total workforce.
- August 2023:
- IBM's CEO Arvind Krishna proposed using AI to replace approximately 8,000 jobs.
- August 23, 2024:
- IBM began restricting employee access without prior notice.
- Shortly after 8 p.m. on August 23, 2024:
- Liu Ming received his first notification from his manager about upcoming bad news.
- August 26, 2024:
- IBM informed the remaining employees in its China research and development department of mass layoffs through an online meeting.
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