Caixin
Caixin Global – Latest China News & Headlines

Home >

ABOUT US

CX Live is Caixin Global's real-time news portal, featuring 24-hour breaking news, short-form analysis, and roundups from business and social media in China.

TRENDING
In Depth: How Baoshang Takeover Shook Secretive Corner of Bond Market
Mengniu Dairy Announces Olympics Deal Amid Spat With Rival Yili
New Funding Values Chinese Artificial-Heart Maker at 1 Billion Yuan
LATEST
Embattled ZTE Says It Has Inked 25 5G Commercial Contracts
Japanese Investors Can Now Buy Chinese Stocks
China Mobile Unveils Detailed Plans for ‘World’s Largest 5G Network’
Huawei Mate 20 X Phone Gets Ahead in 5G License Race
Money-Losing Video Platform iQiyi Hits Record 100 Million Subscribers
FedEx Sues U.S. Commerce Department Over Huawei Parcel Incident as China Demands Answers
Chairman of Troubled LeEco Affiliate Steps Down
Shenzhen Sets Record for Daily Land Sales as Housing Market Booms
Former Principal Arrested After Teacher's Remains Found Under School Grounds
China Goes Bananas for Bananas
State-Owned Dongfeng Motor Joins New-Energy Fund as Subsidy Cuts Loom
Coat Maker Bosideng Falls Most on Record After Short Seller Report
Baidu Offers More News Search Options After Journalist Accuses It of Bias
Mengniu Dairy Announces Olympics Deal Amid Spat With Rival Yili
China Literature Eyes Southeast Asia Expansion
New Funding Values Chinese Artificial-Heart Maker at 1 Billion Yuan
In Depth: How Baoshang Takeover Shook Secretive Corner of Bond Market
China Railway Signal Gets Green Light to List on Nasdaq-Style Tech Board
Huawei Rolls Out New Kirin Chip for Mid-Range Phones
Man Behind $10 Billion Internet Finance Fraud Case Gets 15 Years
Delivery Industry Moves to Protect Workers After Customer’s ‘Malicious’ Complaints About Missing Mango

By Zhao Runhua / Jun 12, 2019 05:24 PM / Society & Culture

Workers sort packages at a YTO facility in Anhui province on Nov. 9, 2018. Photo: VCG

Workers sort packages at a YTO facility in Anhui province on Nov. 9, 2018. Photo: VCG

China’s delivery industry could soon set up a blacklist of misbehaving customers, after a deliverywoman was pushed to kowtow to a customer who accused her of stealing a mango.

A Shandong province resident surnamed Zhang had complained last month that one mango was missing from a box of fruit they had ordered, according to a copy of a police report republished by multiple Chinese news outlets.

Zhang blamed Nie Guiyang, an employee of delivery company YTO Express, for the missing mango, and filed several complaints to YTO even after Nie had offered Zhang an entire box of mangoes as compensation.

As a result of the repeated customer complaints, Nie was fined 2,000 yuan ($289) by YTO. After she received notice of the fine, Nie returned on Monday to Zhang’s home and prostrated herself in front of Zhang to beg for forgiveness, the notice said. Zhang then called the police, who later determined that Zhang’s complaints were “maliciously” made without any evidence.

As competition in China’s delivery industry intensifies, workers have often had their pay docked and their jobs threatened over negative customer feedback.

YTO responded on Tuesday that it had reversed the fine and was considering putting Zhang on a blacklist, while China Express Association, a delivery industry organization, said Wednesday it was considering setting up an industry-wide blacklist of customers.

Contact reporter Zhao Runhua (runhuazhao@caixin.com)


Share this article
Open WeChat and scan the QR code
Copyright © 2019 Caixin Global Limited. All Rights Reserved.