CX Daily: Tightening the Rule Book to Make China’s Internet Platforms Fairer

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Cover Story: Tightening the rule book to make China’s internet platforms fairer

China’s internet platform economy is coming under closer scrutiny as a new wave of regulatory action gets underway.

Unlike previous rounds, which focused on curbing platform expansion and monopolistic behavior, this phase is putting the emphasis on setting rules, increasing algorithm transparency and balancing the power dynamics among suppliers, users and platforms.