CX Daily: The Social Workers Helping Patients Navigate China’s Health Care System
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In Depth: The social workers helping patients navigate China’s health care system
As spring arrived, Liu Pei received a message from a grateful parent.
“Finally discharged! Thank you so much for your care,” wrote the mother of Xin Xin, an 11-year-old boy who had spent four months at Beijing’s Fuwai Hospital.
Xin Xin, who has congenital heart disease, underwent three operations during his stay at the hospital, which has one of China’s top cardiovascular departments. Xin Xin was frightened by the prospect of getting surgery, once jumping off an operating table and running back to his ward.
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