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CX Daily: AI Agents Ignite Global Battle for the Future of Payments

Published: Mar. 26, 2026 9:00 a.m. GMT+8

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In Depth: AI Agents Ignite Global Battle for the Future of Payments

With a single voice command, Alibaba Group Holding Ltd. Vice President Wu Jia ordered 40 cups of milk tea at a press conference in Hangzhou in January. Within seconds, the company’s AI app, Qwen, placed and paid for the order. Thirty minutes later, a delivery rider arrived — the entire transaction completed inside a single chat window.

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